Today, chatbots are used in many scenarios, ranging from menial tasks such as displaying time and weather data to more complex operations such as rudimentary medical diagnosis and customer communication/support. Chatbots deliver a degree of user support without substantial additional cost. That’s because of the huge drop in the cost compared to actual humans, and also because of the robustness and constant availability.
Many industries are shifting their customer service to chatbot systems.
They have a fairly simple interface compared with traditional apps, as they only require users to chat, and the chatbots are supposed to understand and do whatever the user demands from them, at least in theory. Chatbots are often touted as a revolution in the way users interact with technology and businesses.
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